If you’d like to modify your shipping address for a pending order, kindly contact our customer service team at support@CineStillFilm.com as soon as possible. We will do our best to make the requested changes.
Please note that once an order has been picked up by the carrier, we are not able to make any changes to the shipping address. Orders placed before 9AM Pacific Monday-Friday will be processed (packed and a shipping label created) the same day. It may take up to one business day from processing for the shipping carrier to pick up your order from our warehouses. We are closed on weekends and no order pickup occurs outside of business hours (M-F, 9AM-5PM Pacific).
You can edit the default shipping address associated with your customer account by logging in, but it will only affect future orders. The address that was selected during checkout will apply to your current order unless we are contacted before the order reaches fulfillment.