Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Canceled Purchases
Any shippable items are eligible for refund, if we receive a notice of intent to cancel a purchase before the items are dispatched from the warehouse for fulfillment. If you refuse a shipment and it is returned to sender, we will refund the items in your order. Shipping charges are not eligible for refunds unless the carrier approves a claim.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cinestillfilm.com.