In correspondence with our customer support team please be sure to include detailed photos and your order number.
Returns
These should sent by mail to:
CineStill Inc.
1300 N. Wilton Pl.
Los Angeles, CA 90028
USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Exchanges (if applicable)
We do not offer exchanges for purchases. We can however refund items once they have been returned.
We do offer replacements for defective or damaged items.
In order to receive a replacement for the same item, send us an email at support@cinestillfilm.com and send your item to:
CineStill Inc.
1300 N. Wilton Pl.
Los Angeles, CA 90028
USA.