ALL Returns must be authorized by CineStill Customer Service team.
- Return requests must be made within 30 days of the purchase
- Any claims for misprinted/damaged/defective items must be submitted to the CineStill customer service team within 4 weeks after the order has been delivered to the customer.
- Lost in transit claims - Must be submitted no later than 4 weeks after the estimated delivery date.
- Any return that is attempted without prior clearance/acceptance from the CineStill customer service team is invalid.
- If your product is defective, CineStill will provide you with a prepaid return shipping label.
In order to be eligible for a return we require the following:
- Proof of purchase
- Items must be unused and in the same condition that you received it
- The products must be in the original packaging.
Items that are Ineligible for Return
- Perishable goods (such as film)
- Any dated materials
- Hazardous materials, or flammable liquids or gasses
- Gift cards
- Downloadable products
- Event tickets
All returns must go through a Post-Return Inspection upon receiving them at our Hollywood,CA office location.
LIMIT OF LIABILITY
Products & Services are provided “as is” with no liability, to the extent as permitted by law; e.g. under no circumstances will CineStill, inc. or it's creators be liable for loss and damages, neither direct nor indirect, consequential loss or damages, business interruption. Without limiting the foregoing, the creators of CineStill´s liability arising with respect to an order will not exceed the total fees paid or payable related to a specific order.
Returns must be shipped to our Hollywood, CA office location for inspection (see address below). AFTER approval from the Customer Service team, please ship to: CineStill Inc, 1300 N. Wilton Pl, Hollywood, CA 90028. If you accidentally ordered the wrong product, you are responsible for paying for return shipping. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.